FAQ2021-06-07T17:09:19+00:00

Frequently Asked Questions

Do I need to set up an account to use your services?2021-05-20T16:03:05+00:00

You do not need to create a Sani-Fresh account to use our services; however, creating an account makes it very easy for you to have quick access to your account. You are able to cancel, reschedule, update contact and credit card information at your leisure.

What should I do if I have pets?2021-05-20T15:55:35+00:00

We love pets! However, in the best interest of our cleaners, we ask that you crate your animals (especially dogs).

Will I always get the same cleaner(s)?2021-05-17T00:47:00+00:00

We strive to provide consistency for our homeowners; however, we may not be able to ensure the same cleaner(s) at every appointment.

How can I reward my cleaner(s)?2021-05-17T00:46:42+00:00

You can either tip in person or add tip via your online account. Cleaners will not accept tips left on the counter if homeowner is not at home.

What holidays do you observe?2021-05-25T16:32:51+00:00

We observe the following holidays: July 4th, Thanksgiving, Christmas, and New Year’s

What don’t you do?2021-05-20T15:57:37+00:00

We do not do the following:

  • climb higher than a 2-step ladder. We use an extended duster to reach higher items.
  • lift or move heavy furniture; however, we try to the best of our ability to get under or behind furniture to remove dust, dust bunnies, cobwebs, and even small objects.
  • wash walls as this may damage the paint on your walls.
  • Due to potential damage to electronic equipment and loss of sensitive data, we will dust but not sanitize or disinfect computer keyboards, monitors, laptops, remote controls, mouse or mousepads, tablets or game controls. Frequent disinfection should be done by homeowner.
Do I need to do anything before my cleaning?2021-05-17T00:45:38+00:00

No. Sani-Fresh maids does not provide in-home estimates and we assume that you are not a hoarder and your home has a level of tidiness. In such a case you do not have to do anything.

What do I do if I do not get an email confirmation for my upcoming appointment?2021-05-17T00:45:19+00:00

Please check your junk mail. If the confirmation is not there, please give us a call and our booking representative will make sure you’re provided with one.

Can you come at a specific time instead of a time range?2021-05-17T00:45:00+00:00

Yes, that may be possible if it is first thing in the morning. Not likely in the afternoon as we have to factor in variables like traffic. We honor and value our customers’ time and would not want to make a promise we could not keep.

Do I have to be at home if I add organizing to my service?2021-05-17T00:44:37+00:00

It is best if you are at home. That way, you are able to give instructions to your cleaner as to how you would like the organization done. Your presence ensures that it is done to your liking.

Can I use my own products?2021-05-17T00:44:20+00:00

We would prefer to use our own products because our cleaners have been trained on the products our company uses. If you insist we use your products, we will have you sign a waiver releasing us from liability if a surface gets damaged. Moreover, the price does not change if we use your products.

Do you charge extra for household count?2021-06-05T00:21:02+00:00

No, we do not charge more or less for household count. This piece of information is simply to better understand the activity within the home.

Do I have to leave the house during disinfectant fogging?2021-05-20T15:59:31+00:00

No, the disinfectant solution Sani-Fresh uses is not toxic to humans and pets.

What are your hours for Special Events services?2021-05-20T16:00:07+00:00

We work from 8am up until 11pm for special events. Call or complete the inquiry form for more information on this special service.

If I complete the inquiry form, when will I be contacted?2021-05-17T00:42:42+00:00

Response by phone or email can be same day or within 24 hours.

What do I do if I am not at home to check the cleaners’ work?2021-05-20T16:00:59+00:00

Our cleaners always leave a signed workorder form behind. This form has a detailed checklist of what was done based on booked service. If, for whatever reason, you are not 100% satisfied with the job, please give us a call within 24 hours and we will make it right. We have a 100% satisfaction guarantee! And if, you are still not 100% satisfied, we will refund your money.

Do I have to be at home for my cleaning?2021-05-17T00:42:06+00:00

No, you do not. You can rest assured that our company is bonded and insured.

How do I know if you service my area?2021-05-20T16:01:36+00:00

If you do not see your area listed under our Locations tab, please give us a call. There is a likely chance we do service your neighborhood.

How do I get your Subscription Plus Plan?2021-06-05T00:20:11+00:00

You cannot book this plan online. Click here to inquire or call us. One of our booking representatives will review plan options with you and decide which plan best suits your cleaning needs.

Is the service I paid for online final?2021-05-17T00:41:05+00:00

When you book online, we place a hold on your card to ensure funds will be available at the end of service. Often times, upon our cleaner’s arrival, the homeowner may decide to add an extra service or upgrade a cleaning based on cleaner’s observations or suggestions. Additional services are then added and only when service is complete will the payment be processed. Please note: Extra services or upgrades will only be accommodated if time permits.

A great reference is our Terms and Conditions (located at the bottom of the webpage) where we outline valuable information for our customers. If you still have questions or concerns, please feel free to contact us by phone or inquiry form.

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